Frequently Asked Questions
Frequently Asked Questions
Q: What are your return and refund policy?
A: All items are final sale. If you have question or concern please feel free to contact us for further assistance.
Q: What are your processing time?
A: All orders are processed, verified, and shipped within 1-3 business days or sooner.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Q: How do I track my order?
A: When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Q: I just placed an order, can I add to it?
A: We're sorry, once an order is placed, you cannot add, delete, or alter it.
Q: How can I cancel my order?
A: Once your order has been processed we will not be able to cancel the transaction.
Q: Can I change my address after my order was shipped?
A: We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
FAQ’s for Products use:
Q: Is it true that your products are handcrafted?
A: Yes, all of our formulas are hand made with love and inspected before shipping or delivering.
Q: How often can I apply the serum?
A: The ideal way to apply the oil is to first wash your face gently and thoroughly. You can apply your serum/oil daily. Gently massage a light amount to a cleaned face. Be sure to avoid open abrasions and cuts.
Q: Does the oil go under or over moisturizer?
A: You can use the oil alone, or combined with your favorite lotion and or moisturizer. It is extremely effective on dry and flaky skin to combine with a moisturizer.
Q: How quick will I see results using the products?
A: Since our products is an all-natural organic, steroid free, the results can take time to work, while you might see a few quick benefits in the first week of use, depending on the severity, it can take up to 3 months to see their long-term benefits.
Q: What are the side effects?
A: Symptoms of skin irritation can include: redness, dryness, or scaly skin. We recommend testing any product(s) in a peripheral area such as your arm before using it on your face. Avoid the product if you are allergic or sensitive to any of the ingredients. This product is not intended to treat or prevent any disease.
Q: How should I store my products?
A: Store your product at room temperature in a cool dry environment.
Q: Can I use the products while using a prescribed medication such as a cream or oil?
A: Yes, please do not ignore or discontinue your medication. Apply your prescribed products first, then top it off with our oil/serum.
Q: Will I be able to use sunscreen?
A: Yes, we highly recommend that you use your sunscreen daily. Apply the oil/serum, then use the sunscreen to layer the skin.
Tru Glam Products FAQ's:
Q: Tru Tea tree oil Serum?
A: The tea tree oil helps reduce skin inflammation, dry itchy skin and scalp, whiteheads, blackheads, pimples, acne, and blemishes. It naturally support the skin by promoting a clear moisturized skin.
Q: Eczema and Psoriasis Serum?
A: Help relieve dry itchy rash like symptoms associated with eczema and Psoriasis. Reduce inflammation and that the scaly feeling.
Q: Night Time Balance Serum?
A: Is infused with antioxidant properties and promote healthy skin cell metabolism. Regulating the skin's oil production. And help your skin retain more moisture. It is completely natural and free of toxic. You’ll reap the hydration benefits without breaking out.
Q: Turmeric Facial wash?
A: The anti-inflammatory and antioxidant properties of the turmeric facial wash work together to heal against acne breakout, reduce dark circles, sun damage skin, and help control oily skin. This facial wash contains properties that contribute to an all-natural glow.
Q: Bentonite Clay powder?
A: This all natural bentonite clay powder help diminish that bad bacteria contributing to your breakouts. Helps shrinks your pores while tightening and removing toxins. Like any other mask, it is intended for use only a few times per week. You can use it as little as once a week.
Q: Aloe Body Butter?
A: This organic body butter is infused with Shea-butter and coconut oil. It helps hydrate while soothing your skin. Help relieve sun burn, dry skin, and sensitive skin. Aloe Vera has natural anti-flammatory properties. Can be applied to your face and skin.
Q: Lash Serum?
A: This formula give results by boosting your lashes and brows. It help strengthen while thickening if used daily. Non-irritating. We recommend using right before bed to avoid any rubbing.
Disclaimer: It is highly advised that a small skin patch test be conducted 24 hours before the oil is applied topically in larger amounts. Slight itching or redness on any user will indicate that the Oil is not suitable for use on that individual, as there is a risk of experiencing an allergic reaction.
Warning - As you may know, everyone has a different bodily response to natural products. Please ensure that this product is not being ingested, as products are for external use only. If you experience any allergic reaction to any of the ingredients added to the blend, we suggest that you immediately stop the use of the product and seek medical advice form a health practitioner. Additionally, if you are aware of your allergies to the oil, please consider reducing the amount of usage.
A: All items are final sale. If you have question or concern please feel free to contact us for further assistance.
Q: What are your processing time?
A: All orders are processed, verified, and shipped within 1-3 business days or sooner.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Q: How do I track my order?
A: When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Q: I just placed an order, can I add to it?
A: We're sorry, once an order is placed, you cannot add, delete, or alter it.
Q: How can I cancel my order?
A: Once your order has been processed we will not be able to cancel the transaction.
Q: Can I change my address after my order was shipped?
A: We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
FAQ’s for Products use:
Q: Is it true that your products are handcrafted?
A: Yes, all of our formulas are hand made with love and inspected before shipping or delivering.
Q: How often can I apply the serum?
A: The ideal way to apply the oil is to first wash your face gently and thoroughly. You can apply your serum/oil daily. Gently massage a light amount to a cleaned face. Be sure to avoid open abrasions and cuts.
Q: Does the oil go under or over moisturizer?
A: You can use the oil alone, or combined with your favorite lotion and or moisturizer. It is extremely effective on dry and flaky skin to combine with a moisturizer.
Q: How quick will I see results using the products?
A: Since our products is an all-natural organic, steroid free, the results can take time to work, while you might see a few quick benefits in the first week of use, depending on the severity, it can take up to 3 months to see their long-term benefits.
Q: What are the side effects?
A: Symptoms of skin irritation can include: redness, dryness, or scaly skin. We recommend testing any product(s) in a peripheral area such as your arm before using it on your face. Avoid the product if you are allergic or sensitive to any of the ingredients. This product is not intended to treat or prevent any disease.
Q: How should I store my products?
A: Store your product at room temperature in a cool dry environment.
Q: Can I use the products while using a prescribed medication such as a cream or oil?
A: Yes, please do not ignore or discontinue your medication. Apply your prescribed products first, then top it off with our oil/serum.
Q: Will I be able to use sunscreen?
A: Yes, we highly recommend that you use your sunscreen daily. Apply the oil/serum, then use the sunscreen to layer the skin.
Tru Glam Products FAQ's:
Q: Tru Tea tree oil Serum?
A: The tea tree oil helps reduce skin inflammation, dry itchy skin and scalp, whiteheads, blackheads, pimples, acne, and blemishes. It naturally support the skin by promoting a clear moisturized skin.
Q: Eczema and Psoriasis Serum?
A: Help relieve dry itchy rash like symptoms associated with eczema and Psoriasis. Reduce inflammation and that the scaly feeling.
Q: Night Time Balance Serum?
A: Is infused with antioxidant properties and promote healthy skin cell metabolism. Regulating the skin's oil production. And help your skin retain more moisture. It is completely natural and free of toxic. You’ll reap the hydration benefits without breaking out.
Q: Turmeric Facial wash?
A: The anti-inflammatory and antioxidant properties of the turmeric facial wash work together to heal against acne breakout, reduce dark circles, sun damage skin, and help control oily skin. This facial wash contains properties that contribute to an all-natural glow.
Q: Bentonite Clay powder?
A: This all natural bentonite clay powder help diminish that bad bacteria contributing to your breakouts. Helps shrinks your pores while tightening and removing toxins. Like any other mask, it is intended for use only a few times per week. You can use it as little as once a week.
Q: Aloe Body Butter?
A: This organic body butter is infused with Shea-butter and coconut oil. It helps hydrate while soothing your skin. Help relieve sun burn, dry skin, and sensitive skin. Aloe Vera has natural anti-flammatory properties. Can be applied to your face and skin.
Q: Lash Serum?
A: This formula give results by boosting your lashes and brows. It help strengthen while thickening if used daily. Non-irritating. We recommend using right before bed to avoid any rubbing.
Disclaimer: It is highly advised that a small skin patch test be conducted 24 hours before the oil is applied topically in larger amounts. Slight itching or redness on any user will indicate that the Oil is not suitable for use on that individual, as there is a risk of experiencing an allergic reaction.
Warning - As you may know, everyone has a different bodily response to natural products. Please ensure that this product is not being ingested, as products are for external use only. If you experience any allergic reaction to any of the ingredients added to the blend, we suggest that you immediately stop the use of the product and seek medical advice form a health practitioner. Additionally, if you are aware of your allergies to the oil, please consider reducing the amount of usage.
