Shipping policy
Shipping Policy
Tru Glam ships worldwide via USPS. All orders are processed, verified, and shipped within 1-3 business days or sooner within the US. We are not responsible for orders that are delivered and claimed as lost, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. Please note that USPS Priority international mail (7-14 business days).
Q: What are your return and refund policy?
A: All items are final sale. If you have question or concern please feel free to contact us for further assistance.
Q: What are your processing time?
A: All orders are processed, verified, and shipped within 1-3 business days or sooner.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Q: How do I track my order?
A: When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Q: I just placed an order, can I add to it?
A: We're sorry, once an order is placed, you cannot add, delete, or alter it.
Q: How can I cancel my order?
A: Once your order has been processed we will not be able to cancel the transaction.
Q: Can I change my address after my order was shipped?
A: We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
Tru Glam ships worldwide via USPS. All orders are processed, verified, and shipped within 1-3 business days or sooner within the US. We are not responsible for orders that are delivered and claimed as lost, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. Please note that USPS Priority international mail (7-14 business days).
Q: What are your return and refund policy?
A: All items are final sale. If you have question or concern please feel free to contact us for further assistance.
Q: What are your processing time?
A: All orders are processed, verified, and shipped within 1-3 business days or sooner.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Q: How do I track my order?
A: When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Q: I just placed an order, can I add to it?
A: We're sorry, once an order is placed, you cannot add, delete, or alter it.
Q: How can I cancel my order?
A: Once your order has been processed we will not be able to cancel the transaction.
Q: Can I change my address after my order was shipped?
A: We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
Q: What happens if I have an item that is on backorder?
A: We will notify you via email. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
